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HP HP2-I17 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Printing Portfolio Knowledge | - HP PageWide Portfolio
|
| Topic 2: Customer Needs Analysis | - Business Requirements Identification
|
| Topic 3: Industry Trends and Business Drivers | - Market Trends
|
| Topic 4: Printing Solutions and Services | - Workflow and Document Solutions
|
| Topic 5: Sales Skills and Objection Handling | - Consultative Selling
|
| Topic 6: HP Printing Value Proposition | - Differentiators and Competitive Positioning
|
HP Selling HP Printing Hardware 2020 Sample Questions:
1. You are meeting with a new customer to discuss their level of expertise and comfort in performing printer/scanner maintenance in house. What should you ask the IT manager to learn about the company's IT management approach? (Select two.)
A) Do you currently have a sustainabitity policy in place and can you meet your goals?
B) How do you manage the deployment and configuration of your printers?
C) Does your maintenance plan allow for replacement equipment to minimize disruption and downtime?
D) Is cost or performance more important when deciding to repair or replace old equipment?
2. Match the HP toner type on the left with its description on the right.
3. Which statement about recycled paper is true?
A) High-quality printing and copying paper requires at least 50% virgin fiber from new-growth forests.
B) To be certified sustainable, recycled paper must be made from 65% recycled wood fiber.
C) Wood fiber can only withstand 5-7 cycles of recycling before it deteriorates,
D) Sustainable fiber sourcing for paper-based product packaging involves agreements to plant more trees than are harvested.
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: Only visible for members | Question # 3 Answer: A |
