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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Upgrades & Troubleshooting | 20% | - Software & Firmware Upgrades - Common Fault Diagnosis & Resolution - Log Analysis and Diagnostics - Backup and Restore Procedures |
| Topic 2: Networking & SCN | 15% | - DHCP, DNS and QoS Configuration - IP Trunks and Media Path - Small Community Networking (SCN) |
| Topic 3: IP Office System Architecture & Hardware | 20% | - Licensing and Edition Types - IP500v2 and IP500 Control Units - Expansion Modules and Cards - SD Card Management and File Structure |
| Topic 4: Voice Messaging & Applications | 20% | - VoiceMail Pro Installation & Setup - Embedded Voicemail Configuration - System Status & Monitoring Tools - ContactStore Call Recording |
| Topic 5: System Configuration & IP Office Manager | 25% | - Short Codes and ARS Dial Plans - Installation and Initial Setup - User, Group and Extension Configuration - Trunk Configuration (Analog, ISDN, SIP) |
Avaya IP Office Configuration and Maintenance Sample Questions:
1. A CEO has a dedicated line for private incoming calls. As the company does not use voicemail, the CEO would like these calls to be routed to the Sales hunt group, if "Do Not Disturb" has been set up. Which two slops are needed to create the incoming Call Route (ICR) to meet the CEOs needs? (Choose two.)
A) Create an ARS with the DID/DDI of the CEO.
B) Under destination enter a fallback extension and fill in the Sales hunt group call number.
C) Create an Incoming Call Route with a default destination of the CEO.
D) Under destination create an overflow extension to route calls to the Sales hunt group.
2. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading? (Choose four.)
A) if older IP Office applications are to be supported
B) if all licenses will need to be renewed
C) if telephones need to be upgraded thereby increasing downtime
D) if hardware is compatible with the new version of IP Office
E) if telephones and system features have changed between loads
3. Which method can be used to verify if the IP telephone .bin files have been upgraded?
A) Verify from Call Status.
B) Verify that the .bin file is in the Manager folder.
C) Verify from the extension form in the Manager application.
D) Verify the file names from the telephone menu.
4. What is the format for an ARS short rode to dial a telephone number on a SIP line with Trunk ID 20?
A) Number: N;
Telephone Number: N"@sipprpvider.com"
Feature: Dial Line Group 20
B) Number: N
Telephone Number: N"@sipprpvider.com"
Feature: Dial
Line Group 20
C) Number: N;
Telephone Number: Nsi7204441000
Feature: Dial
Line Group 20
D) Number: N;
Telephone Number: N"sipprpvider"
Feature: Dial
Line Group 20
5. Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)
A) Add names to the system directory.
B) Configure Dial By Name action off Auto Attendant.
C) Embedded Voicemail code is set.
D) Users need to record their names.
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: A,C,D,E | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B,D |





