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Avaya 33140X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Support Operations | - Troubleshooting Tools
|
| Topic 2: System Administration | - User and Access Management
|
| Topic 3: Proactive Outreach Manager Support | - POM Administration
|
| Topic 4: Avaya Experience Portal Fundamentals | - Architecture and Components
|
Avaya Experience Portal with POM Support Certified Sample Questions:
1. What strategy should be employed when setting up POM performance monitoring to ensure effective issue detection?
Response:
A) Focus primarily on external services.
B) Prioritize high-availability components.
C) Only monitor during system updates.
D) Monitor all components with equal priority.
2. What are the primary settings to configure on a Speech Server within AEP?
(Choose Three)
Response:
A) Codec selection
B) Timeout settings
C) Language support
D) Network bandwidth allocation
E) Security protocols
3. What is the initial step in preparing to back up the AEP database?
Response:
A) Perform a test backup
B) Schedule the backup during off-peak hours
C) Disconnect all active sessions
D) Verify the backup configuration settings
4. What primary purpose do performance metrics serve in POM system troubleshooting?
Response:
A) Calculating system uptime
B) Documenting user complaints
C) Identifying bottlenecks and inefficiencies
D) Predicting future system needs
5. Which tool is essential for diagnosing URL-based issues in AADS-related Avaya Meetings client's problems?
Response:
A) Custom script debugging tools
B) URL inspection tools
C) Network traceroute tools
D) Standard web browsers
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B,C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |
