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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. The Care Agreement with a customer is due to expire in four months. So far there has been no discussion on contract re-negotiation with the customer. What should the Care Program Manager do?

A) Initiate Care Contract re-negotiations with the customer.
B) Notify the Service Account Manager about the situation.
C) Wait until the Customer contacts NSN to initiate contract re-negotiations.
D) Arrange internal Care Contract renegotiation kick off meeting.

2. Who is responsible for entering CARE data into NELLE?

A) Services Account Manager.
B) Project F&C with the input from CaPM.
C) Cost & Progress Manager.
D) Care Program Manager.

3. A contract is renewed in which the terms, conditions and price have remained the same but the scope has changed. In order to maintain SOX compliance what should be done?

A) A new contract should be created in CDB as the scope has changed.
B) If a contract is renewed, it is mandatory to create a new contract in CDB.
C) Terms and conditions are the same, only scope has been changed. So a simple contract extension is all that is needed.
D) A simple contract extension is needed in CDB as the major terms and conditions are the same.

4. What is Cost of Goods Sold?

A) The cost of producing Products or Services sold.
B) Marketing Costs.
C) Contract Financing Costs.
D) Entertainment Costs.

5. When we receive payment for a customer invoice, what financial statement is affected?

A) Both the Profit & Loss statement and the Balance Sheet.
B) The Profit & Loss statement only.
C) Balance Sheet statement only.
D) Profit & Loss and Cash Flow statements.

Solutions: