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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. Which of the statements BEST describes standards?

A) Network Operations standards are imposed by regulatory bodies to ensure networks can interoperate.
B) Standards allow operators to work together and without them network operations would not know what performance measures to take.
C) Standards are a contractual requirement to ensure conformity and interoperability across networks.
D) Standards provide common protocols and compliances for interoperability within or across organisations and Operators and Vendors alike are active in setting international standards by participating in forums etc.

2. What is the usual way to address potential contractual risk?

A) Create a contingency reserve.
B) Implement the mitigation plan.
C) Perform a SWOT analysis
D) Refuse to accept or transfer to third party.

3. There is going to be a planned outage during the maintenance window and it will affect a large part of a city, what is the MOST relevant actions required from the FM process?

A) Inform the Care Manager and ensure the work is closely monitored.
B) Inform Customer Care and ensure the work is closely monitored. For this size of impact also inform the GDM, Operations Director and potentially the customer.
C) Send SMS messages to Operations Management when the planned works start and monitor the planned work closely.
D) Inform the Operations Manager and GDM and ensure the work is closely monitored.

4. You are the Head of an Operator's, i.e. not NSN, Operations and Maintenance department and the mobile network is undergoing many upgrades. You are faced with a problem in that you CANNOT, for financial reasons, employ sufficient Field personnel to react to corrective maintenance. Four options have been proposed, which one do you recommend to the CTO to maximise the efforts with the LEAST risk without incurring any additional cost?

A) Put a competence development plan together to ensure that all Field people are more capable of handling a wider range of problems.
B) Have the project teams carrying out the upgrades in response to the corrective maintenance requests.
C) Prioritise sites based on revenue earning trends and forecasts giving highest earning sites highest priority.
D) Minimise the NOC team by not working 24x7 and use savings to deploy people to the field.

5. The Field Operations organisation is not performing efficiently and requires re-organisation. Which statement BEST describes the correct approach?

A) Plan a new organisation based on an optimised process delivery using the Operations Model.
B) Reorganize, creating teams for each function of the Operations Model.
C) Check what other projects are doing and use the same approach as them.
D) Re-organize based on a headcount limit that will realise the savings required.

Solutions: