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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selling and Value-Based Positioning | - Customer needs analysis and solution mapping - Value proposition of HP personal systems services |
| Topic 2: HP Personal Systems Portfolio Overview | - Desktops, notebooks, workstations, and thin clients - Product positioning and use cases in enterprise and SMB environments |
| Topic 3: Sales Process and Services Attachment | - Integrating services into hardware sales cycles - Upselling and cross-selling HP support services |
| Topic 4: Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
| Topic 5: HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)
- A. Do you have employees who travel frequently?
- B. How do you manage the complexity of dealing with your devices, network, and software Issues?
- C. How do you make changes to BIOS settings for the new PCs that arrive at your site?
- D. How do your employees currently migrate their data?
- E. What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
Correct Answer: C,E 🗳️
In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
- A. HP Channel Services Network
- B. HP Support Center
- C. HP Care Pack Central
- D. HP Sales Central
Correct Answer: B 🗳️
Which statement is true about the current market trends?
- A. Onsite workplaces are becoming obsolete.
- B. The workforce has increasing expectations for productivity.
- C. IT wants greater flexibility to purchase the latest technologies.
- D. Professional and personal lives are becoming more separate.
Correct Answer: A 🗳️
According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?
- A. 55%
- B. 90%
- C. 22%
- D. <10%
Correct Answer: A 🗳️
