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Microsoft 070-404 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IT Service Management Processes | - Problem management processes - Incident management lifecycle - Change management workflows |
| Configuration and Customization | - Self-service portal customization - Workflows and automation rules - Service level management configuration |
| Integration and Operations | - Integration with System Center components - Monitoring and maintenance tasks - Data warehouse and reporting |
| System Center Service Manager Architecture | - Deployment topology and infrastructure planning - Service Manager components and architecture overview - Management packs and configuration model |
