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SAP P_CRMSRV_70 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Contracts and Agreements | - Contract setup and lifecycle
|
| Topic 2: Interaction Center (IC WebClient) | - Agent desktop and interaction handling
|
| Topic 3: SAP CRM Service Fundamentals | - Service module architecture and integration
|
| Topic 4: Installed Base and Product Management | - Installed base configuration
|
| Topic 5: Service Request and Case Management | - Service request processing
|
| Topic 6: Customizing and Configuration | - CRM customizing framework
|
