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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Workflow rule
B) Code list restriction
C) Fine-tuning activities
D) Scoping option

2. Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.

A) Transfer status
B) Invoicing status
C) External ID
D) Total price
E) Pricing status

3. You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.

A) Competitors
B) Group customer
C) Corporate customers
D) Individual customers

4. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?

A) Cyclical
B) Fixed
C) Absolute
D) Alternating

5. Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.

A) Create Business Roles
B) Request new tenants
C) Apply SDK solution
D) Upload data using the Mass Data Maintenance Tool

Solutions: