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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Communication | - Communication Channels
|
| Topic 2: Service Processes | - Service Order Processing
|
| Topic 3: Reporting and Analytics | - Service Reporting
|
| Topic 4: SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Topic 5: Master Data and Configuration | - Core Master Data
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. What does a Simulate Run action display in maintenance plans?
A) The number objects for which a work tickets would be created
B) The top 10 objects for which a work ticket would be created
C) A list of all objects for which a work ticket would be created
D) A success status to indicate if the maintenance plan run was successful
2. What can you create using a workflow?
A) Appointment
B) Task
C) Phone call
D) Activity list
3. Which of the following options need to be considered before you use the data migration templates? Note:
There are 3 correct answers to this question.
A) For each object to be migrated, the CSV fields must be mapped to the fields in the system
B) There is a template available for each object that allows tool-supported migration
C) You do NOT need to know the definitions of each of the fields
D) The template structure is predefined and CANNOT be changed
E) You can upload the data only once
4. What information is required to automatically schedule a maintenance plan? Note: There are 3 correct answers to this question.
A) Ticket category
B) Measurement attributes
C) MDRO run
D) Schedule condition
E) Service team
5. What is the correct sequence of steps for the process when creating tickets?
A) 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA
B) 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates
C) 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates
D) 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C,D,E | Question # 4 Answer: B,C,D | Question # 5 Answer: C |
