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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Data Architecture | - System Integration Patterns
|
| Security and Identity | - Access Control
|
| B2B Solution Architecture Foundations | - Order Lifecycle Management
|
| Solution Design and Architecture Strategy | - Scalable Solution Design
|
Salesforce Certified B2B Solution Architect Sample Questions:
Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers
- A. Put all leads from the abandoned carts in a queue.
- B. Set up lead nurturing with Marketing Cloud and automate emails through journeys.
- C. Createan opportunity when a customer clicks a cross-sell or upsell email link.
- D. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
- E. Stop creating leads in Sales Cloud for abandoned carts.
Correct Answer: A,B,E 🗳️
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Universal Containers (UC) is about to undergo its first release of its digital transformation initiative across clouds like Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement, Experience Cloud, and MuleSoft. UC recently developed its Center of Excellence (CoE) model and is working on how to make sure its developers and administrators can go through a continuous release cycle. The product owner would like to make sure no work is overridden in sandboxes or production.
What is the first thing a Solution Architect should recommend within UC's DevOps setup?
- A. Appoint a release manager who will keep track of all changes made and which changes have been deployed to the QA, SIT, and UAT environments as part of the sprint.
- B. Set up a source control based development process that's understood and followed by administrators and developers.
- C. Make sure the developers all have access to the CLI so that they can package andpush their changes to the next environment.
- D. Appoint a release manager who will set up the required environments and automated deployments in tandem with a source control based development process.
Correct Answer: B 🗳️
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Universal Containers (UC) u selling containers globally via distributorsand is experiencing significant double- digit growth year-over-year. UC uses a centralized ERP system that holds the financial information of the distributors. The ERP system is siloed but offers connectivity via APIs. The account managers need to referencethe financial information stored in the ERP while approving an order of a distributor inside Salesforce. The financial information of a distributor may change ad-hoc during the day in the ERP system and account managers need the latest data in front of them.
What should a Solution Architect recommend while designing an integrated, scalable solution to meet UC's needs?
- A. Schedule a MuleSoft batch job to retrieve financial information from the ERP every night and store it inside Salesforce for quick access.
- B. Use the scheduled dataloader to extract the financial information every night from the ERP and save it inside Salesforce.
- C. Retrieve the financial information on-demand from the ERP via API and display the information as read-only using a lightning component.
- D. Use Change Data Capture to update the changes on the financial information inside Salesforce m near- real time.
Correct Answer: C 🗳️
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Universal Containers (UC) is undergoing a multi-year digital transformation across its Sales, Marketing, Fulfillment, and Accounting channels. Based on UC's initial success using MuleSoft's API-led approach as its integration strategy, UC chose Salesforce for its transformation. The Solution Architect assigned to the project has just begun pre-planning for the first phase with UC's Implementation team.
Which document should the Solution Architect ask for to get an overview of the customer's current infrastructure so they can begin the first phase of the digital transformation?
- A. A Reference Architecture Diagram complete with system of record notation
- B. A MuleSoft Application Document complete with integration patterns
- C. A future state roadmap detailing all of the implementation phases
- D. A Salesforce ERD Document complete withfield definitions
Correct Answer: A 🗳️
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The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently,or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.
Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?
- A. Grant access to resellers and partners by providing Customer Community Plus licenses.
- B. Grant access to resellers and partners byproviding Partner Community licenses.
- C. Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.
- D. Grant access to resellers and partners by providing Customer Community licenses.
Correct Answer: B 🗳️
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