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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Prompt Engineering | 30% | - Agentforce AI Setup & Configuration
|
| Agent Force Concepts | 30% | - Data Cloud & Grounding Techniques
|
| Einstein Trust Layer & Security | - Trust Layer & Security Features
| |
| Reasoning Engine & AI Actions | - Workflow mastery
|
Salesforce Certified Agentforce Specialist Sample Questions:
Universal Containers (UC) needs to create a prompt template that provides a detailed product description based on the latest product data. The description will be used in marketing materials to ensure consistency and accuracy. Which prompt template type should UC use?
- A. Record Summary
- B. Field Generation
- C. Sales Email
Correct Answer: B 🗳️
Universal Containers wants to utilize Agentforce for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals. Which feature meets this requirement?
- A. Find Similar Deals
- B. Create Close Plan
- C. Create Account Plan
Correct Answer: B 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Universal Containers wants to assign agents to improve department efficiency. Which configuration ensures the right tasks are handled by the right agents?
- A. Sales Coach Agent for lead and service Agent for HR requests, and Support tickets to ensure cases are available
- B. SDR Agent for lead qualification, Service Agent for support tickets, Employee Agent for HR requests
- C. One Service Agent to efficiently handle each of these scenarios, which reduces the number of agent types needed for support
Correct Answer: B 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
An agent must decide whether to resolve a Case automatically or escalate it to a human. Which design principle BEST supports this behavior?
- A. Hard-coded escalation rules
- B. Anonymous execution
- C. Static response templates
- D. Human-in-the-loop design
Correct Answer: D 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance?
- A. The prompt template version is incompatible with the chosen LLM.
- B. The Einstein Trust Layer is incorrectly configured.
- C. The data being used for grounding is incorrect or incomplete.
Correct Answer: C 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
