Salesforce ADM-201 Q&A - in .pdf

  • Exam Code: ADM-201
  • Exam Name: Salesforce Certified Administrator
  • Updated: Nov 09, 2026
  • Q & A: 153 Questions and Answers
  • PDF Price: $59.98
  • Printable Salesforce ADM-201 PDF Format. It is an electronic file format regardless of the operating system platform.
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Salesforce ADM-201 Q&A - Testing Engine

  • Exam Code: ADM-201
  • Exam Name: Salesforce Certified Administrator
  • Updated: Nov 09, 2026
  • Q & A: 153 Questions and Answers
  • Install on multiple computers for self-paced, at-your-convenience training.
  • PC Test Engine Price: $59.98
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About Salesforce Certified Administrator - ADM-201 Exam Actual Tests

Salesforce ADM-201 Exam Certification Details:
Passing Score65%
Duration105 minutes
Exam NameSalesforce Administrator
Number of Questions60
Recommended Training / BooksPreparing for Your Salesforce Administrator Certification (CRT-101)
Administrative Essentials for New Admins in Lightning Experience (ADX-201)
Lightning Experience Administrative Essentials for New Admins (ADX-201E)
Trailhead Virtual Bootcamp for New Admins (TVB201)
Exam PriceRegistration fee: $200 USD
Retake fee: $100 USD
Sample QuestionsSalesforce ADM-201 Sample Questions
Schedule ExamPEARSON VUE
Exam CodeADM-201
Domain 2: User Setup (7%)

This topic evaluates the applicants’ competency in defining the stages to set up and/or maintain a user (including resetting passwords, resolving locked user accounts, assigning licenses) as well as understanding the results caused by activating/deactivating or freezing a user.

Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/

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Salesforce ADM-201 Exam Syllabus Topics:
SectionWeightObjectives
Sales and Marketing Applications12%
Service and Support Applications11%
Configuration and Setup20%
Object Manager and Lightning App Builder20%
Activity Management and Collaboration7%
Workflow / Process Automation16%
Data and Analytics Management14%
Salesforce Certified Administrator Sample Questions:
Question #1

The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately through email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management. A Platform Administrator has implemented auto-response rules. Which additional case management tool is necessary to meet this requirement?

  • A. Formulas
  • B. Entitlements
  • C. Escalation Rules
  • D. Support Processes
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).

Question #2

Users have reported that the new Lightning account record page is loading very slowly. Which feature should a Platform Administrator use to determine the cause of the performance issues?

  • A. Lightning App Builder Analytics
  • B. Lightning Analytics
  • C. Lightning Usage App
  • D. Lightning Page Visibility Rule
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).

Question #3

Which feature gives a sales team the ability to prioritize deals with recent updates in the List view and Kanban view?

  • A. Opportunity Path
  • B. Deal Change Highlights
  • C. Big Deal Alerts
  • D. Report Filters
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).

Question #4

The sales and service teams at Cloud Kicks would like to have more visibility into their pipeline and stay on top of every case. A Platform Administrator needs to quickly create dashboards for each of the teams but does not know where to start. What should the administrator do?

  • A. Enable Einstein Analytics and build custom dashboards using advanced analytics tools.
  • B. Use the Salesforce Labs CRM Dashboards for sales teams from AppExchange.
  • C. Manually create dashboards without using any prebuilt templates or packages.
  • D. Use the Salesforce Labs Field Service Dashboards for service teams from AppExchange.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).

Question #5

A new agent is being developed to help customer service reps process customer requests for a replacement product. The agent needs to call an action that takes two inputs:
* productId: An 18 character ID for the product being replaced
* reasonCode: A three-digit code representing the reason for the replacement Which set of agent instructions should a Platform Administrator use for these inputs, according to best practices for Agentforce instructions?

  • A. Instructions for productId: " ID from the product record. " Instructions for reasonCode: " Code for the reason. "
  • B. Instructions for productId: " The product ID. Retrieve this from the conversation history or the user ' s input. " Instructions for reasonCode: " The three-digit replacement reason. This is required when the product ID is present. "
  • C. Instructions for productId: " The 18 character ID of the product. Retrieve this from the conversation history or the user ' s input. Required. " Instructions for reasonCode: " A three-digit code that specifies the reason for replacement. This is required only when the product ID is present. "
  • D. Instructions for productId: " The 18 character ID of the product. " Instructions for reasonCode: " A numerical code. "
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).

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