Salesforce ADM-201 Exam Certification Details:
| Passing Score | 65% |
| Duration | 105 minutes |
| Exam Name | Salesforce Administrator |
| Number of Questions | 60 |
| Recommended Training / Books | Preparing for Your Salesforce Administrator Certification (CRT-101) Administrative Essentials for New Admins in Lightning Experience (ADX-201) Lightning Experience Administrative Essentials for New Admins (ADX-201E) Trailhead Virtual Bootcamp for New Admins (TVB201) |
| Exam Price | Registration fee: $200 USD Retake fee: $100 USD |
| Sample Questions | Salesforce ADM-201 Sample Questions |
| Schedule Exam | PEARSON VUE |
| Exam Code | ADM-201 |
Domain 2: User Setup (7%)
This topic evaluates the applicants’ competency in defining the stages to set up and/or maintain a user (including resetting passwords, resolving locked user accounts, assigning licenses) as well as understanding the results caused by activating/deactivating or freezing a user.
Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
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Salesforce ADM-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales and Marketing Applications | 12% | |
| Service and Support Applications | 11% | |
| Configuration and Setup | 20% | |
| Object Manager and Lightning App Builder | 20% | |
| Activity Management and Collaboration | 7% | |
| Workflow / Process Automation | 16% | |
| Data and Analytics Management | 14% |
Salesforce Certified Administrator Sample Questions:
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately through email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management. A Platform Administrator has implemented auto-response rules. Which additional case management tool is necessary to meet this requirement?
- A. Formulas
- B. Entitlements
- C. Escalation Rules
- D. Support Processes
Correct Answer: C 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Users have reported that the new Lightning account record page is loading very slowly. Which feature should a Platform Administrator use to determine the cause of the performance issues?
- A. Lightning App Builder Analytics
- B. Lightning Analytics
- C. Lightning Usage App
- D. Lightning Page Visibility Rule
Correct Answer: A 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Which feature gives a sales team the ability to prioritize deals with recent updates in the List view and Kanban view?
- A. Opportunity Path
- B. Deal Change Highlights
- C. Big Deal Alerts
- D. Report Filters
Correct Answer: B 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
The sales and service teams at Cloud Kicks would like to have more visibility into their pipeline and stay on top of every case. A Platform Administrator needs to quickly create dashboards for each of the teams but does not know where to start. What should the administrator do?
- A. Enable Einstein Analytics and build custom dashboards using advanced analytics tools.
- B. Use the Salesforce Labs CRM Dashboards for sales teams from AppExchange.
- C. Manually create dashboards without using any prebuilt templates or packages.
- D. Use the Salesforce Labs Field Service Dashboards for service teams from AppExchange.
Correct Answer: B 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
A new agent is being developed to help customer service reps process customer requests for a replacement product. The agent needs to call an action that takes two inputs:
* productId: An 18 character ID for the product being replaced
* reasonCode: A three-digit code representing the reason for the replacement Which set of agent instructions should a Platform Administrator use for these inputs, according to best practices for Agentforce instructions?
- A. Instructions for productId: " ID from the product record. " Instructions for reasonCode: " Code for the reason. "
- B. Instructions for productId: " The product ID. Retrieve this from the conversation history or the user ' s input. " Instructions for reasonCode: " The three-digit replacement reason. This is required when the product ID is present. "
- C. Instructions for productId: " The 18 character ID of the product. Retrieve this from the conversation history or the user ' s input. Required. " Instructions for reasonCode: " A three-digit code that specifies the reason for replacement. This is required only when the product ID is present. "
- D. Instructions for productId: " The 18 character ID of the product. " Instructions for reasonCode: " A numerical code. "
Correct Answer: C 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
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