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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Engagement Policies | 12% | - Policy Configuration
|
| Actions and Treatments | 12% | - Action Management
|
| Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
| Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| AI and Arbitration | 8% | - Decision Prioritization
|
| Channels | 10% | - Channel Integration
|
| Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| Decision Strategies | 25% | - Strategy Design
|
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?
A) Applicability rules
B) Prioritization formula
C) Customer segment
D) Audience
2. U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score.
The automatic approval of credit card limits are processed based on the following criteria set by the bank:
The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?
A) Change the cutoff value in the results tab of the scorecard decision component
B) Map the score value in the decision strategy to "<=200".
C) Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"
D) Change the cutoff value in the results tab of the scorecard model
3. MyCo, a telecom company, wants to present their customers on Facebook with customer-centric mobile internet offers.
What action must MyCo take to meet this business requirement?
A) Make a call
B) Place a paid ad
C) Create a Facebook post
D) Send an email
4. HOTSPOT
In the Answer Area, select the correct engagement policy for each condition.
5. U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab? (Choose Two)
A) Add contact policy rules
B) Enable web channel
C) Map the real-time container to a business structure level
D) Define the starting population
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: Only visible for members | Question # 5 Answer: B |





