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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operation of the Service Management System | 55% | - Relationship and agreement processes
|
| Introduction to IT Service Management | 15% | - Overview of ISO/IEC 20000 standard
|
| Service Management System (SMS) Requirements | 30% | - Planning and support
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
サービス レベル管理では、多数の重要なドキュメントが使用されます。これらのドキュメントの 1 つは、提供されるサービスとサービス レベルの概要で構成されています。
文書の名前は何ですか?
- A. サービス レベル アグリーメント (SLA)
- B. サービスレベル要件
- C. 基礎契約
- D. サービスカタログ
Correct Answer: D 🗳️
デミングは継続的改善システムを提案しました。
このシステムにはどの 4 つのアクティビティが含まれますか?
- A. 計画します。する。確認して対処する
- B. 計画します。実行。監査と改善
- C. 計画します。する。評価して行動する
- D. 計画します。実行。評価して行動する
Correct Answer: A 🗳️
多くの組織では、管理タスクまたはその一部がサードパーティによって実行されます。これらの当事者との間で合意が形成され、契約書で表現されます。
これらの契約は何と呼ばれますか?
- A. サービス レベル アグリーメント (SLA)
- B. 運用レベルの契約
- C. 契約の基礎となる
- D. サービス契約
Correct Answer: D 🗳️
ユーザーが作業を継続できるようにする一時的な解決策とは何ですか?
- A. 既知のエラー
- B. 回避策
- C. サービスリクエスト
- D. 変更要求 (RFC)
Correct Answer: B 🗳️
リリース ポリシーは文書化され、合意される必要があります。リリースポリシーには何を含める必要がありますか?
- A. 発売日
- B. リリースの頻度と種類
- C. 変更要求 (RFC) をリリースします。
- D. の成功または失敗の分析
Correct Answer: B 🗳️
