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Cisco 640-461 Exam Syllabus Topics:

Section	Weight	Objectives
Describe Characteristics of Cisco Unified Communications Solutions	20%	- QoS and network requirements for VoIP - Architecture and components of UC systems - Signaling and media protocols (SIP, H.323, SCCP)
Configure Voice Messaging and Presence	20%	- Presence service configuration - Cisco Unity Connection setup and management - Voicemail and unified messaging features
Provide End User Support	15%	- Phone feature operation and support - Call coverage and forwarding rules - Basic user problem resolution
Provision End Users and Associated Devices	25%	- User creation and management in CUCM - IP phone configuration and registration - Dial plan and endpoint administration
Maintain Cisco Unified Communications Systems	20%	- System monitoring and reporting - Moves, adds, changes, and deletions - Troubleshooting common issues

Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:

1. The display on a phone shows the message "Error DB Config" when trying to register to Cisco Unified Communications Manager via autoregistration. Which two options are ways to fix the problem? (Choose two.)

A) Add to the range of autoregistration DNs.
B) Restore only valid directory numbers using the CAR tool.
C) Navigate to System > Route Plan Report > Unassigned DNs > Delete Selected
D) Delete the device, and its directory number will be deleted automatically.

2. Which tool can be used to migrate and import users into Cisco Unity Connection?

A) .xls
B) COBRAS
C) SFTP
D) TFTP

3. Which Cisco Unified Communications Manager configuration causes an IP phone screen to display a "registration rejected" message?

A) Cisco Unified Communications Manager database replication status is 2.
B) Cisco Unified Communications Manager subscriber is offline.
C) Cisco Unified Communications Manager auto registration is disabled.
D) Cisco Unified Communications Manager is unable to allocate DN.
E) Cisco Unified Communications Manager is unable to reach user IP phone.

4. Which four tasks does RTMT allow an administrator to perform? (Choose four.)

A) Export CDR.
B) Collect information and traces about errors or alerts that exist in the RTMT.
C) Perform incremental backups.
D) Reboot the system.
E) Monitor a set of predefined management objects that monitor the health of the system.
F) View syslog messages.
G) Generate alerts when threshold is below or above user-configured.