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IBM Information Management Front End Tools and Processes Sample Questions:

1. How can a CRF be changed when incorrect/missing information is found?

A) Contact the CRF owner and have them change the CRF.
B) Everyone can change a CRF using CCWIN.
C) Everyone can change a CRF using RETAIN.
D) Contact the Duty Manager to change the CRF.

2. When a FrontEnd engineer receives a PMR, which steps must always be taken?

A) The engineer must take Ownership and then contact the customer.
B) The engineer must transfer the PMR to the BackEnd and make sure their e-mail address is in the PMR.
C) The engineer must Code CT in the PMR and send the PMR to the work queue.
D) The engineer must write English=Y in the OneTeam format alter and transfer the PMR to BackEnd.

3. According to the Software Support Handbook how is a Severity 1 PMR defined?

A) Non-critical query
B) Criticalimpact or system down
C) Severeimpact and system running
D) Non-critical or impacting support team

4. What action must always be performed before submitting a new DCF technote?

A) Ask the customer if they agree to open a technote.
B) Install the DCF Item Creator application.
C) Forward the PMR to the BackEnd.
D) Check for duplicate items in CAST or the Technote Database.

Solutions: