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Avaya 37820X Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Midsize Solution Portfolio | 20% | - Scalability and resiliency options - Licensing models and options - Deployment models: on-premise, hybrid, cloud - IP Office platform architecture and features |
| Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Customer engagement design principles - Contact Center Select architecture |
| Networking and Infrastructure Design | 20% | - Security, survivability, and redundancy - VoIP and unified communications network design - QoS planning and bandwidth requirements - LAN/WAN design and considerations |
| Solution Sizing and Bill of Materials | 15% | - Hardware and software component selection - System sizing and capacity planning - Licensing requirements and calculation - Complete bill of materials preparation |
| Implementation & Migration Planning | 5% | - Deployment strategies and rollout planning - Migration approaches and risk mitigation - Post-deployment validation and support |
| Unified Communications & Collaboration Design | 15% | - Voicemail and unified messaging design - Integration with third-party systems - Conferencing and collaboration applications - Mobility and remote worker solutions |
| Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Determine collaboration and mobility requirements - Analyze user and site communication needs |
Avaya Midsize Solution Design Exam (37820X Deutsch Version) Sample Questions:
1. Welche zwei weitergeleiteten Kontakttypen werden in Avaya Contact Center Select (ACCS) unterstützt? (Wähle zwei.)
A) MMS-Textnachrichten
B) Predictive Outbound
C) Gescannte Dokumente
D) Web-Chat
2. Ihr Kunde möchte WIFI-Konnektivität.
Was ist das kostengünstigste Avaya DC-IP-Telefonmodell, das WIFI-Konnektivität unterstützt?
A) J179
B) J139
C) J129
D) J169
3. Welches Avaya Spaces-Konto muss beim Avaya IX Workplace Client mindestens erforderlich sein, um Sofortnachrichten zu senden und zu empfangen?
A) Platin
B) Geschäft
C) Grundlegend
D) Plus
4. Welche Aussage zur E-Mail-Adresse für Basic-Benutzer trifft für ein Avaya Spaces Basic-Konto zu?
A) Für Benutzer der Stufe Basic ist keine E-Mail-Adresse erforderlich.
B) Der E-Mail-Domänenname muss mit dem Firmendomänennamen übereinstimmen.
C) Jede E-Mail-Adresse funktioniert für Benutzer der Stufe Basic.
D) Die E-Mail-Adresse für Benutzer der Stufe Basic muss nicht eindeutig sein.
5. Siehe Ausstellung.
Wie leitet Avaya Contact Center Select (ACCS) Kontakte basierend auf der Geschäftslogik an unterstützte Endpunkte weiter?
A) Durch IP Office, kontrolliert durch CCT und verankert in IP Office: A-6-1-7
B) Über IP Office, gesteuert durch CCMS und verankert im Medienserver: A-6-2-5
C) Über IP Office, gesteuert durch CCMS und direkt an das Telefongerät weitergeleitet: A-6-2-B
D) An IP Office und verankert in IP Office: A-6
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |
