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The CPHQ exam is computer-based and consists of 150 multiple-choice questions. Test-takers have three hours to complete the exam. The questions are designed to assess the test-taker's knowledge of healthcare quality principles, as well as their ability to apply that knowledge to real-world situations. CPHQ exam is scored on a pass/fail basis, with a passing score of 70% or higher.
NEW QUESTION # 52
IHI has designed a model to support its breakthrough collaborative series.
A key component of the collaborative model is the ability of participants to work with other organizations to discuss:
- A. Barriers to improvement
- B. Lessons learned
- C. Different problems
- D. Both B and C
Answer: D
NEW QUESTION # 53
"Likelihood of desired health outcomes" corresponds to clinicians' view that, with respect to outcomes, there are only
probabilities, not certainties, owing to factors-such as patients' genetically determined physiological reliance-that
influence:
- A. The primary concerns of patients
- B. Outcomes of care and now are within clinicians' control
- C. High cost interventions
- D. Outcomes of care and yet are beyond clinicians' control
Answer: D
NEW QUESTION # 54
To identify outpatient data sources, the team should consider the following questions EXCEPT (Choose two):
- A. Some of the most important diabetes measures are based on laboratory testing. Do the physicians have their own labs? If so, do they achieve the laboratory data for12-24-month snapshot? If they do not do their own lab testing, do they use a common reference lab that would be able to supply the data?
- B. Do the source outpatient data is the same as inpatient data
- C. Is the physician in organized medical groups that have outpatient electronic medical records, which could be a source of data? Will their financial or billing systems be able to identify all patients with diabetes in their practices? If not, can the health plans in the area supply the data by practice site or individual physician?
- D. Do the measures selected by team reflect the aspects of care that have the most influence on patient's outcome
Answer: B,D
NEW QUESTION # 55
Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance, or a stranger. Resistance to
lower-than-expected results is common and reasonable. It is not necessarily a sign of complacency or lack of
commitment to high-quality, patient entered care. Most of the resistance comes in any two forms:
- A. Data resistance
- B. People resistance
- C. None of these
- D. Arguments about patients
Answer: B
NEW QUESTION # 56
When formulating medical standards, a critical decision that must be made is the _____ at which the standard should be set.
- A. Clarity
- B. Depth
- C. utility of measurement
- D. Level
Answer: D
NEW QUESTION # 57
The syndrome of stockpiling is proven to be ineffective and inefficient. It also creates quality issues. This approach provides little value to the data collection effort and is one of the biggest mistake quality improvement teams make.
Rather than provide a rich source of information, this approach unnecessarily derives up:
- A. Overwhelms the quality improvement teams with too much information
- B. All of the above
- C. The cost of data collection
- D. Create data management issues
Answer: B
NEW QUESTION # 58
One of the difficult things about quality is explaining how _________ is different from a process or system.
- A. Control
- B. Tools
- C. Methods
- D. A and B are same
Answer: D
NEW QUESTION # 59
Rapid cycle testing is designed to reduce the cycle time of new process implementation from months to days.
To prevent unnecessary delays in testing or implementation, teams or units using rapid cycle testing must remain focused on the testing of solutions and avoid:
- A. Focused testing
- B. Buy-in
- C. Multiple PDSA cycles
- D. Over-analysis
Answer: D
NEW QUESTION # 60
A hospital Is anticipating an accreditation survey In the next four months, and the quality director forms a team to ensure compliance with current requirements. This indicates the hospital Is
- A. practicing just-in-time readiness.
- B. Implementing continuous survey readiness.
- C. minimizing resources needed to demonstrate compliance.
- D. preparing for sustained compliance following the survey.
Answer: B
Explanation:
The hospital is anticipating an accreditation survey in the next four months and the quality director forms a team to ensure compliance with current requirements. This indicates that the hospital is implementing continuous survey readiness. Continuous survey readiness is a proactive approach where hospitals maintain a state of readiness for surveys at all times1. This involves ongoing compliance with standards, regular mock surveys, and continuous education and training for staff1. This approach ensures that the hospital is always prepared for a survey, not just in the months leading up to it1. This is different from just-in-time readiness, which is a reactive approach where preparations are made just before the survey1. Continuous survey readiness is a more effective and efficient approach as it ensures sustained compliance and quality improvement1.
NEW QUESTION # 61
When formulating medical standards, a critical decision that must be made is the _____ at which the standard should
be set.
- A. Clarity
- B. Depth
- C. utility of measurement
- D. Level
Answer: D
NEW QUESTION # 62
Which of the following best describes the purpose of the nominal group technique?
- A. encourages equal participation from all team members
- B. diffuses potential conflict between team members
- C. eliminates redundant Ideas generated by team members
- D. ensures effective communication among team members
Answer: A
Explanation:
The Nominal Group Technique (NGT) is a structured method for group brainstorming that encourages contributions from everyone12. It is designed to facilitate quick agreement on the relative importance of issues, problems, or solutions2. The process involves participants identifying and contributing ideas toward a topic or question specified by the facilitator1. Participants then discuss and individually prioritize the ideas1. This method ensures that the opinions of all group members are taken into account and prevents the discussion and process from being dominated by an individual participant1. Therefore, it encourages equal participation from all team members.
References:
https://asq.org/quality-resources/nominal-group-technique
NEW QUESTION # 63
Managed care outcomes related to HEDIS measures are most commonly obtained through
- A. satisfaction survey results.
- B. medical records.
- C. grievances.
- D. claims data.
Answer: D
Explanation:
The Healthcare Effectiveness Data and Information Set (HEDIS) is a widely used set of performance measures in the managed care industry12. It is used by more than 90 percent of health plans to measure performance on important dimensions of care and service1. Just as important, it is absolutely crucial for meeting the information needs of health plans1. HEDIS measures are typically obtained through claims data12. Claims data are used because they are readily available, reliable, and can be used to track a health plan's ability to manage health outcomes2.
References: 12.
NEW QUESTION # 64
The performance improvement methodology is a carefully chosen, strategically driven, value based, systematic, organization-wide approach to the achievement of specific, meaningful, high-priority organizational improvements.
The plan should include:
- A. The identified and prioritized opportunities for improvement project
- B. Needed human and material resources
- C. The staff needed to conduct the internal survey
- D. Estimated time frames
Answer: A
NEW QUESTION # 65
Patients and their families have clearly articulated need respect to the care they receive. If the staff members they encounter are nice but do not meet their needs, these staff members have delivered care inefficiently.
It all means that:
- A. How can patients rate the skill of their doctors?
- B. No one comes here for a good time
- C. The patient/family is very difficult or dysfunctional
- D. Nice is not the only aspect of quality care
Answer: D
NEW QUESTION # 66
Which of the following tools would be used to outline factors leading to a problem or desired outcome?
- A. control chart
- B. Pareto chart
- C. scatter diagram
- D. fishbone diagram
Answer: D
Explanation:
The Fishbone Diagram, also known as the Ishikawa Diagram or Cause and Effect Diagram, is a tool used to outline factors leading to a problem or desired outcome1. It helps in identifying, sorting, and displaying possible causes of a specific problem or quality characteristic. It visually displays the relationship of the causes to the problem, hence providing a structured and systematic way to understand how different factors contribute to the problem1.
References: 1
NEW QUESTION # 67
The Baldrige criteria were originally developed and applied to business; however, in 1997, healthcare-specific criteria
were created to help healthcare organizations address challenges such as focusing on core competencies, introducing
new technologies, reducing costs, communicating and sharing information electronically new alliance with healthcare
providers , and maintaining market advantage. The Baldrige healthcare criteria are built on the set of interrelated core
values and concepts. Which of the following is NOT out of those values and concepts?
- A. Valuing of staff and partners
- B. Visionary leadership
- C. Focus on the present
- D. Agility
Answer: C
NEW QUESTION # 68
Which of the following Is an essential stepinthe strategic planning process?
- A. defining organizational structure
- B. establishing organizational goals
- C. establishing and controlling a budget
- D. determining productivity indicators
Answer: B
Explanation:
Strategic planning is a process through which business leaders map out their vision for their organization's growth and how they're going to get there12345. During the strategic planning process, stakeholders review and define the organization's mission and goals, conduct competitive assessments, and identify company goals and objectives12. Theproduct of the planning cycle is a strategic plan, which is shared throughout the company12. Therefore, establishing organizational goals is an essential step in the strategic planning process.
References: \
https://quantive.com/resources/articles/strategic-planning-process
https://onstrategyhq.com/resources/strategic-planning-process-basics/
NEW QUESTION # 69
Once you have resolved these issues, the data collection should go smoothly. Unfortunately, many quality
improvement teams do not spend sufficient time discussing their data collection plans. They want to move
immediately to data collection step. This haste usually guarantees that the team will:
- A. Become frustrated with the entire measurement journey
- B. Collect too much (or too little) data
- C. Collect the wrong data
- D. Reschedule the time and cost
Answer: A,B,C
NEW QUESTION # 70
A nursing director for a unit in a cancer hospital Is reviewing and assessing outcomes datainthe following scatter diagram:
The relationship between the incidence of infection and the decrease in staffing targets is
- A. strong and positive.
- B. weak and positive.
- C. weak and negative.
- D. strong and negative.
Answer: D
Explanation:
The scatter diagram shows that as the decrease in staffing targets becomes more significant (moving right on the horizontal axis), the incidence of infection goes up (moving up on the vertical axis). This indicates a negative relationship because as one variable increases, the other one decreases. The relationship appears to be strongbecause the points lie closely to an imaginary line that slopes upwards from left to right, which suggests a consistent trend across the data points.
References:In healthcare quality improvement, it is critical to use data to inform decision-making. Scatter diagrams are a common tool used for this purpose. The NAHQ Healthcare Quality Competency Framework emphasizes the importance of analyzing and utilizing data in decision-making, as indicated in the Performance and Process Improvement domain. A strong negative relationship in this context could indicate that decreased staffing levels are associated with higher infection rates, which is a significant finding for a nursing director assessing outcomes and considering quality improvement initiatives.
NEW QUESTION # 71
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To become certified, candidates must meet the eligibility requirements and pass the CPHQ examination. CPHQ exam consists of 150 multiple-choice questions and covers topics such as healthcare quality improvement, patient safety, healthcare delivery systems, and performance measurement. CPHQ exam is administered at Pearson VUE testing centers throughout the United States and internationally. Once certified, individuals are required to maintain their certification through ongoing professional development and continuing education activities. The CPHQ certification is a valuable asset for healthcare professionals who are committed to improving the quality of care in their organizations and advancing their careers in healthcare quality management.
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