2024 Latest 100% Exam Passing Ratio - FSL-201 Dumps PDF
Pass Exam With Full Sureness - FSL-201 Dumps with 165 Questions
NEW QUESTION # 21
universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories Which two settings should a consultant enable to ensure the service appointments?
are dispatched correctly?
- A. Enable drip feed dispatching in field service settings
- B. Set the number of services to drip feed on the service territories
- C. Set the service appointment to dispatch in the field service settings
- D. Enable sharing or dispatch service appointments
Answer: A,B
NEW QUESTION # 22
What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?
- A. Utilize Triggers to send emails to relevant users.
- B. Enable Push Notifications in the Service Console app.
- C. Enable Notifications in Field Service Settings.
- D. Utilize Schedules Jobs from the Field Service Admin app.
Answer: C
NEW QUESTION # 23
A customer is using Marketing Cloud Connect but not sending tracking back to Sales Cloud. They want to create a Task on Contact and Lead records for follow up when someone has not opened five emails in a row.
Which activities could be used to fulfill this requirement'
- A. Scheduled Automation, Filter Activity; Data Extension Entry, Contact Activity
- B. Salesforce Data Entry, SQL Query Activity, Task Activity
- C. Scheduled Automation, SQL Query Activity; Data Extension Entry, Task Activity
- D. API Event Entry, SQL Query Activity, Task Activity
Answer: C
NEW QUESTION # 24
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
- A. Salesforce Mobile
- B. Salesforce1
- C. Salesforce Touch
- D. Field Service mobile app
Answer: B
NEW QUESTION # 25
Northern Trail Outfitters uses separate Marketing Cloud accounts as environments for development, UAT, and production. They want to test all automations and Journeys In each environment prior to launching in production.
Which extension product should be used to speed up the migration of data extensions and Journey Builder configurations between each environment7
- A. Ant Migration Tool
- B. Deployment Manager
- C. Change Sets
- D. Configuration Manager
Answer: B
NEW QUESTION # 26
universal container UC wants to create a new scheduling policy that takes into account the technician assigned to customers account and then considers a resource from the customer group of preferred technician UC also wants to consider only technician with 50 miles of schedule work Which two items should a consultant include in the scheduling policy to meet this?
requirement?
- A. Minimize travel service objectives and resources priority services objectives
- B. Required resources and maximum travel from home
- C. Maximize travel from home and working territories
- D. Minimize travel service objective and preferred resource services objectives
Answer: C,D
NEW QUESTION # 27
At universal containers the service territory member's time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?
- A. Add one hour to the start and end times on the service territory.
- B. Add one hour to the start and end times on the service territory member's operating hours.
- C. Subtract one hour from the start and end times on the service territory.
- D. Change the time zone on the service territory member's user record to match the service territory's time zone.
Answer: B
NEW QUESTION # 28
Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing
the standard Salesforce Field Service Data Model?
- A. Create multiple Service Appointments, each with its own child task records.
- B. Create Work Order Line Items, each with its own child Service Appointment.
- C. Create multiple Service Appointments, each with its own child Work Order Line Item.
- D. Create Custom Object records, each with its own child Service Appointment.
Answer: B
NEW QUESTION # 29
Northern Trail Outfitters' account is configured with Multi-Org to leverage two Salesforce CRM accounts. In the Cloud Kicks business unit they want to disconnect the sandbox instance and connect the production instance.
What additional configuration changes could be made to avoid any disruption of functionality?
- A. Manually remove existing user mappings, attribute mappings, and tracking subscriptions.
- B. A Update query activities that reference the new synchronized data extensions.
- C. Configure Multi-Org settings to account for two production instances in Setup.
- D. Rename and delete sandbox synchronized data extensions before connecting.
Answer: B
NEW QUESTION # 30
Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers
- A. Select Working Location Enable Primary on the Working Territories Work Rule:
- B. Deselect Working Location Enable Primary on the Working Territories Work Rule.
- C. Remove the Match Territory Work Rule.
- D. Include the Mateh Territory Work Rule.
Answer: A,D
Explanation:
Working Location Enable Primary is a setting on the Working Territories work rule that defines whether resources should be matched with service appointments based on their primary territory only or any territory they belong to[186]. Match Territory is a work rule that defines whether resources should be matched with service appointments based on their territories[187]. Selecting Working Location Enable Primary on the Working Territories Work Rule and including the Match Territory Work Rule would allow Universal Containers' scheduling policy to look at both primary and secondary service territories by enabling matching resources with service appointments based on any territory they belong to and prioritizing matching resources with service appointments based on their territories. Removing the Match Territory Work Rule would not allow Universal Containers' scheduling policy to look at both primary and secondary service territories because it would disable matching resources with service appointments based on their territories. Deselecting Working Location Enable Primary on the Working Territories Work Rule would not affect Universal Containers' scheduling policy because it is already deselected by default. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_work_rules_working_territories.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_work_rules_match_territory.htm&type=5
NEW QUESTION # 31
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
- A. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
- B. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
- C. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
- D. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
Answer: B
NEW QUESTION # 32
A consultant explains how a sending domain differs from a customer's primary domain. The customer is evaluating their options around configuring their domain.
Which two questions should their IT team be asked?
Choose 2 answers
- A. Are they able to modify their domain configuration's DNS entries?
- B. Will they be able to create and post DNS files when self-hosting?
- C. Does their company allow delegation of subdomains to third parties?
- D. Can they provide access for Marketing Cloud to update the DNS records?
Answer: A,C
NEW QUESTION # 33
Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)
- A. Contact
- B. Address
- C. Site Details
- D. Product Catalog
- E. Asset History
Answer: A,B,C
NEW QUESTION # 34
Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?
- A. Select Sort by Average Utilization on the Resources Tab.
- B. Select Hours, Absences and Overtime on the Utilization Tab.
- C. Select Date Resolution on the Hours Tab.
- D. Select Travel Time and Breaks as skills on the Skills Tab.
Answer: A
NEW QUESTION # 35
universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2 How should a consultant configure the contractors experience?
- A. Assign contractors 1 and 2 preferred source
- B. Assign contractors 1 and 2 as excluded resources
- C. Assign contractors 1 and 2 different skill levels for repair works
- D. Assign contractors 1 and 2 different capacities of repair work
Answer: C
NEW QUESTION # 36
Northern Trail Outfitters (NTO) sends emails from Content Builder and Journey Builder. When subscribers reply to an email, NTO would like to send an auto-reply message using a pre-defined HTML email that explains email replies are unmonitored and they should call NTO for any inquiries.
How could these auto-reply messages be enabled?
- A. Create a Triggered Send and on the Reply Mall Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section, then select the Triggered Send email.
- B. A Create a Triggered Send and from a Sender Profile properties page, enable 'Custom Reply Mail Management Settings', 'Use Auto Reply' and 'Reply using triggered send' options, then select the Triggered Send email.
- C. Open Admin > Account Settings page In Email Studio and In the Auto Reply Email' section, select 'Custom' and paste the HTML email code into the text area field.
- D. From the Reply Mail Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section and select the HTML email from the 'define email* link.
Answer: B
NEW QUESTION # 37
Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?
- A. Create a new Work Order and relate it to the previous Work Order.
- B. Update a field called "Repeat Call" on the initial Work Order.
- C. Create a new Work Order and relate it to the Customer.
- D. Create new Work Order Line Items under the initial Work Order.
Answer: A
NEW QUESTION # 38
Northern Trail Outfitters wants to control what content is available to certain users and business units. They also want to control what is allowed to be edited and ensure those edited are reviewed prior to being changed.
What should be implemented to achieve these goals'
- A. Integrate an outside CMS with all these permissions built In.
- B. Set up Approval Workflow and Share settings inside Marketing Cloud.
- C. Build out an internal business governance and process to support this.
- D. Edit the Content Permissions and Restrictions by Role setting for each user.
Answer: B
NEW QUESTION # 39
A company needs to be able to send data from Salesforce to a home grown system behind a corporate firewall. The data needs to be pushed only one way and doesn't need to be sent in real time. The average volume is 2 million records per day.
What should an integration architect consider when choosing the right option in building the integration between the external system and Salesforce?
- A. Due to high volume of records, the external system will need to use a BULK API Rest endpoint to connect to salesforce.
- B. Due to high volume of records, number of concurrent requests can hit the limit for the REST API call to external system.
- C. Due to high volume of records, salesforce will need to make a REST API call to external system.
- D. Due to high volume of records, a third party integration tool is required to stage records off platform.
Answer: D
NEW QUESTION # 40
An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?
- A. Customer First scheduling
- B. Global optimization
- C. Resource Schedule Optimization
- D. Emergency scheduling
Answer: D
NEW QUESTION # 41
Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers
- A. Associate a Required Skill called Site Visit to a Maintenance Plan.
- B. Auto-generate Work Orders with a 14 day Generation Horizon.
- C. Auto-generate Work Orders with a 14 daya Generation Timeframe.
- D. Associate 2 Work Type called Site Visit to a Maintenance Plan
Answer: B,C
Explanation:
Maintenance Plans are records that define recurring work orders for preventive maintenance such as inspections or tune-ups[188]. Auto-generate Work Orders is a setting that enables or disables the automatic generation of work orders from maintenance plans[189]. Generation Timeframe is a setting that defines how often work orders should be generated from maintenance plans such as daily, weekly, or monthly[190]. Generation Horizon is a setting that defines how far in advance work orders should be generated from maintenance plans such as 7 days or 30 days[191]. Auto-generating Work Orders with a 14 day Generation Timeframe and a 14 day Generation Horizon would allow Universal Containers to automatically generate Work Orders 14 days before the next suggested maintenance date by creating work orders from maintenance plans every 14 days within 14 days of their scheduled date. Associating a Required Skill called Site Visit to a Maintenance Plan would not affect how far in advance work orders are generated from maintenance plans. Required Skills are fields on the maintenance plan object that indicate which skills are needed for performing preventive maintenance[192]. Associating a Work Type called Site Visit to a Maintenance Plan would not affect how far in advance work orders are generated from maintenance plans. Work Types are records that define the standard tasks and duration for a specific type of work[193]. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_auto_generate_work_orders.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_timeframe.htm
NEW QUESTION # 42
Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account. What should a Consultant recommend to track these work requests?
- A. Work Orders only
- B. Work Orders and Cases
- C. Cases, Work Orders, and Tasks
- D. Cases Only
Answer: B
NEW QUESTION # 43
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?
- A. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
- B. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
- C. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
- D. Drag and drop the Service Appointments to other available Resources and run Optimization.
Answer: D
NEW QUESTION # 44
universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers
- A. The prevention maintenance Gantt and filter the list to show only desired work orders
- B. The dispatcher work order polygons and filters the list to show only desired service appointment
- C. The dispatcher console appointment list and filter the list to show only desired service Appointment
- D. The dispatcher console MAO and filter the list to show only desired service appointment
Answer: C,D
NEW QUESTION # 45
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Salesforce FSL-201 Exam is a valuable certification for professionals who work in the field service industry, such as service managers, dispatchers, and field service technicians. Salesforce - Implementing Field Service Lightning certification demonstrates that the candidate has a thorough understanding of FSL and can apply best practices to their organization's field service operations. Additionally, the certification can help professionals advance their careers and increase their earning potential.
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