1z0-1038-22 Dumps PDF 2023 Program Your Preparation EXAM SUCCESS
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Oracle 1z0-1038-22 Exam Syllabus Topics:
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NEW QUESTION 48
You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?
- A. Update the standard text with the changed address and phone numbers.
- B. Create the standard text with the current address and phone numbers.
- C. Update custom fields with the changed address and phone numbers.
- D. Update variables with the changed address and phone numbers.
- E. Create variables with the current address and phone numbers.
- F. Create custom fields for the address and phone numbers.
Answer: A,B
NEW QUESTION 49
Which four statements are true about incident rules?
- A. A catch-all escalation action has no impact on incident rules.
- B. Incident rules should have one rule state.
- C. A catch-all rule has no impact on incident rules.
- D. All incident rules should have an action to transit from the initial state to another state.
- E. Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
- F. A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
- G. Incident rules should have a minimum of two rule states.
Answer: B,D,E,F
NEW QUESTION 50
What must you set to enable the email channel?
- A. EGW_AUTO_CONT_CREATE
- B. EGW_UPDATE_BY_CREATE
- C. EGW_ENABLED
- D. EGW_SECURE_UPDATE_ENABLED
- E. EGW_SAVE_EMAIL_HEADERS
Answer: C
NEW QUESTION 51
Which two types of joins are available in analytics?
- A. Outer LTD) External
- B. Inner
- C. Peripheral
- D. Intersection
- E. Internal
Answer: A,B
NEW QUESTION 52
Which two statements are true about chat surveys?
- A. You can create a chat rule to email a transactional survey to a customer after a chat session.
- B. You can send a chat survey only while a customer is on the chat.
- C. You cannot link customer data back to the chat that is submitted.
- D. You can create a chat rule to pop up a transactional survey at the end of a chat session.
Answer: A,D
NEW QUESTION 53
Which six actions initiate the business rules engine to run their configured logic?
- A. An agent edits an opportunity.
- B. An agent runs an incident report.
- C. An agent views the rule log.
- D. An administrator compiles the rules engine.
- E. An agent edits contacts, incidents, organizations, or tasks.
- F. A customer adds more information to their incident via the end-user pages.
- G. A customer updates contact details via the end-user pages.
- H. An agent creates or edits an answer.
- I. The rules engine is updated.
- J. A customer creates an incident in the end user portal.
Answer: B,D,E,F,H,I
NEW QUESTION 54
A customer is unable to see a record in the audit log after running a report. What could be the reason for this?
- A. the Purge settings in the database
- B. the Filters settings of the report
- C. the permissions of the report
- D. the Expanded Report Audit Log from the Reports Explorer
Answer: D
NEW QUESTION 55
Which two components can be edited in a standard report?
- A. Non-selectable filters
- B. Schedules
- C. Permissions
- D. Column headings
- E. Report headings
- F. Graphs
Answer: B,C
NEW QUESTION 56
You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
- A. The change is reflected across all interfaces by default.
- B. You need to re-create the message template across the multiple interfaces.
- C. You need to copy and paste the source code across the multiple interfaces.
- D. You need to use the export and import option.
Answer: C
NEW QUESTION 57
Which two statements are true about safe mode in relation to add-ins?
- A. It allows an agent desktop to log in to the application without any add-ins.
- B. It is a profile setting that must be enabled for a profile.
- C. It is a setting that must be enabled at the interface level.
- D. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
- E. It allows an agent desktop to log in to the application with local add-in files.
Answer: D,E
NEW QUESTION 58
Which Oracle Service Cloud capability can assign chats based on language and product skills?
- A. Syndicated chat
- B. Advanced routing
- C. Engagement engine
- D. Business rules
Answer: B
NEW QUESTION 59
Which two statements are true about generic objects?
- A. They are used when working with custom objects only.
- B. They can be used with standard objects.
- C. They require the type of data to be set dynamically.
- D. They belong to a stand-alone class that is not derived from an RN object.
- E. They automatically consider a package to consist of custom objects.
Answer: B,E
NEW QUESTION 60
You have a requirement to purge Incidents where the Incidents have not been updated in the last 30 days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?
- A. Use a drilldown level to filter the top level
- B. Use runtime filters in preference to fixed filters
- C. Remove Primary keys from all tables used in the report
- D. Do not set the deferred execution option
- E. Set the option to allow switching of data
- F. Add default values to runtime filters if used in the report
Answer: C,F
NEW QUESTION 61
Your customer wants to set a disposition and add a specific standard text item automatically based on a given endpoint within the guided assistant path info response thread. Which two steps are required to complete this request?
- A. Use Agent Workflow to populate the disposition and the standard text based on the named event in the guide.
- B. Use an Incident Business rule to fire a named event and populate the standard text into the message thread.
- C. Create a named event to file each end point of the guide.
- D. Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required in the incident workplace.
- E. Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.
Answer: C,E
NEW QUESTION 62
Which three actions can a guide branch out to?
- A. Calling a URL
- B. Calling an add-in
- C. Firing a named event
- D. Inserting another guide
- E. Creating an incident
Answer: A,C,D
NEW QUESTION 63
How can you set a preference that is local to your machine?
- A. By selecting File > Options
- B. By selecting Navigation pane > Configuration > Staff Management > Profiles
- C. By selecting File > Configuration
- D. By selecting File > Settings
Answer: A
NEW QUESTION 64
Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?
- A. It can be triggered by an event that occurs even on a custom object.
- B. It is also known as the Object Event Handler.
- C. It is always triggered from business rules.
- D. It is triggered by an event that occurs on the standard objects that are used by queues.
- E. It is a PHP script that executes only synchronously.
- F. It can be triggered by an event that occurs on community objects.
- G. It is triggered by an event that occurs on standard objects only.
Answer: A,B,F
NEW QUESTION 65
Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered to all recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?
- A. Set up staff accounts for the executive team.
- B. Create a schedule record for the report.
- C. Send a notification to the executive team that the report is available.
- D. Create and add the distribution list to the schedule.
- E. Create a dashboard for the report.
- F. Upgrade the permissions for the report to include the executive team.
Answer: B,D
NEW QUESTION 66
Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?
- A. The SLA reports will need to be modified to use the new SLA.
- B. You have not activated the rules so the updated SLAs are not being applied.
- C. Updating the SLA will not automatically update the organization's SLA instance.
- D. Your site has been corrupted with the "Gold" SLA.
Answer: B
NEW QUESTION 67
Your customer wants to display customized branding information in the login window. Which two options can be used?
- A. Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
- B. Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
- C. Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
- D. Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
Answer: A
NEW QUESTION 68
You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?
- A. Requesting Chat from File > Options > View Options
- B. Deselecting the Pull Chat check box in the agent's profile
- C. Clicking Request Chat on the Live Media bar
- D. Fixing the chat workspace
- E. Configuring advanced routing
Answer: C,D
NEW QUESTION 69
Which statement is true about the JavaScript API?
- A. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
- B. It cannot be used in Custom Object workspaces.
- C. It is available when you use the Connect Common Object Model CCOM for API operations.
- D. It comes with in-built exception handling.
Answer: A
NEW QUESTION 70
Which three statements are true about navigation sets?
- A. Using navigation sets, you can define what new objects can be created by using the File menu.
- B. Using navigation sets, you can define what quick links can be seen when navigating File > Link.
- C. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
- D. Using navigation sets, you can configure which quick search reports can be seen.
- E. The same navigation set can be set for different interfaces.
- F. Using navigation sets, you can configure whether to show the Home navigation pane or not.
Answer: D,E,F
NEW QUESTION 71
In which two scenarios would you use multiple interfaces?
- A. When new business processes need to be supported other than the standard contact center
- B. When your portal needs the support of different channels for login
- C. When your business operates in different lines of business
- D. When multiple languages need to be supported
- E. When you need multiple channels enabled such as email, chat, and web self-service
Answer: C,D
NEW QUESTION 72
A customer has made some modifications to navigation sets, but agents are not able to see the changes in the console. Which action must you take to ensure the changes reflect in the agent login?
- A. Check the agent profile for whether the appropriate navigation
- B. Ask the agent to log in to the application again.
- C. Select the Reset Navigation Set to Profile Default option.
- D. Remove the existing navigation sets and reassign them.
Answer: C
NEW QUESTION 73
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