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Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Applications and Features | 20% | - Mobility and Collaboration Tools - Contact Center Basic Features - Voice Mail and Messaging |
| Troubleshooting | 15% | - Common Voice and Connectivity Issues - Application and Service Recovery - Fault Isolation and Log Analysis |
| Maintenance and Administration | 15% | - System Monitoring and Diagnostics - Security and Access Management - Backup, Restore and Software Upgrades |
| SME Communications Solution Architecture | 25% | - Avaya IP Office Platform Overview - Network and System Requirements - Avaya Aura SME Solution Components |
| Installation and Configuration | 25% | - IP Office Server and Software Installation - System Configuration and Licensing - User, Extension and Trunk Setup |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN line?
A) NCLI3033211234
B) Ns3033211234
C) NCID3033211234
D) Nss3033211234
2. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?
A) VM Pro ScanSoft TTS
B) Voicemail Pro VB Script License
C) IP Office Preferred Edition
D) IP Office Essential Edition
E) IP Office Ultimate Edition
3. Which Windows command is used to find out which ports your server is currently using?
A) ipconfig /displaydns
B) netstat -an
C) show ports
D) portqry
E) netsh interface dump
4. Which supported hardware is needed to protect an analog extension port that is in a different building than the control unit?
A) Analog surge protector
B) ITWLinx towerMAX SCL/8
C) ITWLinx towerMAX DS/2
D) IP Office Barrier Box
5. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
A) IMAP
B) MAPI
C) POP3
D) HTTP
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |





