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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Individual Behavior and Personality | - Personality traits and theories - Individual decision-making - Attitudes and job satisfaction - Perception and attribution - Motivation theories (Maslow, Herzberg, Vroom) |
| Topic 2: Organizational Structure and Culture | - Organizational structure types - Organizational communication - Organizational design principles - Organizational change and development - Organizational culture dimensions |
| Topic 3: Group Behavior and Dynamics | - Conflict and negotiation - Group structure and roles - Power and political behavior - Team building and teamwork - Group development stages |
| Topic 4: Leadership Theories | - Behavioral approaches - Contemporary leadership perspectives - Transformational vs transactional leadership - Trait approaches to leadership - Contingency theories |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
If a work group's goal is to share information, what is a work team's goal?
- A. To create collective performance
- B. To reduce costs
- C. To maximize random and varied skills
- D. To maximize individual inputs
Correct Answer: A 🗳️
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An employee is motivated by economic success, well-being, world peace, and autonomy and self-reliance in the workplace. Which of the employee's motives is an instrumental value?
- A. World peace
- B. Economic
- C. Autonomy and self-reliance
- D. Prosperity
Correct Answer: C 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
How can an organization transmit its culture to its employees?
- A. By requiring employees to memorize the mission statement
- B. By creating and repeating ritualistic activities
- C. By studying employee gripes and complaints
- D. By influencing the balance of cultural backgrounds of employees
Correct Answer: B 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
- A. Smoothing and confrontation
- B. Compromise and superordinate goals
- C. Satisfying goals and smoothing
- D. Confrontation and smoothing
Correct Answer: B 🗳️
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How might a charismatic leader work to increase performance in an organization?
- A. Articulate an appealing vision
- B. Use a directive approach
- C. Display type A characteristics
- D. Avoid increasing personal risk
Correct Answer: A 🗳️
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