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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
| Service Analytics and Integration | - Reporting and analytics - Integration with other SAP solutions |
| Service Request Processing | - Service orders and notifications - Service request management |
| SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. You release an invoicing-relevant item with processing type Part Consumption from Technician Stock from an SAP Cloud for Customer work ticket to SAP ERP Where are the quantity fields used? Note: There are 2 correct answers to this question.
A) The actual quantity is used in the billing request item
B) The target quantity is used in the billing request item
C) The actual quantity is used in the goods movement
D) The target quantity is used in the goods movement
2. How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A) Use the Application and User Management work center to populate data
B) Use a standard migration template to populate data
C) Apply the Data Workbench to populate data
D) Use a custom data migration template to populate data
3. What can you define when setting up a service contract in SAP Cloud for Customer? Note: There are 3 correct answers to this question.
A) Billing milestones
B) Entitled parts
C) Call-off quantity
D) Usage restrictions
E) Covered objects
4. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?
A) Task over the incident
B) Forward the incident to the provider
C) Respond to the requestor
D) Confirm the incident
5. Why do you create a business role?
Note: There are 3 correct answers to this question.
A) You want to set up a maintenance plan
B) You want to restrict drop down list values for a specific group of users
C) You want to standardize system access
D) You want to make custom reports available on the home page
E) You want to perform fine-tuning activities
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: C,D | Question # 3 Answer: B,D,E | Question # 4 Answer: D | Question # 5 Answer: C,D |
