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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Core business processes - Navigation and basic administration |
| Workforce Management & Dispatching | 16% | - Resource planning and scheduling - Activity assignment and optimization - Crowd service and technician management |
| Integration & Extensibility | 14% | - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA - Security and permissions |
| Service Execution & Completion | 16% | - Service call lifecycle - Effort, material, and expense recording - Forms, reports, and documentation |
| Reporting & Analytics | 14% | - Standard reports and dashboards - Report templates and configuration - Data export and analysis |
| Master Data Management | 12% | - Equipment, item, and service call setup - Partners, skills, and service contracts - Organizational structure configuration |
| Mobile Application | 16% | - Offline functionality and data synchronization - Field service mobile app features - Check-in, checkout, and time recording |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which object can you approve using the time and Material journal? Choose Three correct answers.
A) Efforts
B) Work time
C) Expenses
D) Quotation
E) Mileage
2. What is a DTO? Choose the correct answer.
A) An upload tool to send data from Excel to the cloud
B) A data transfer object in the Core systems cloud
C) A date/time object
3. You can add new moments to Customer Self Service (NOW). Determine whether this statement is True or False.
A) True
B) False
4. As a technician, you want to record expenses. Which objects can you record expenses against? Choose Three correct answers.
A) Equipment
B) Purchase order
C) Service call
D) Activity
E) Business partner
5. Which checklist-elements are available in Coresystems Field Service Solution? Choose Three correct answers.
A) Date and Time Input
B) Concatinator
C) Number input
D) Series
E) Attachment picker
Solutions:
| Question # 1 Answer: A,C,E | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A,C,D | Question # 5 Answer: A,C,D |
