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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) Queuing groups are not supported for CCR.
B) All agents in a CCR group need to have the same set type.
C) Collective groups are not supported for CCR.
D) The agents monitored by CCR can only be in one group.
E) CCR must pull data from the highest numbered group of which the agent is a member.

2. A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)

A) Select the UNC share as the destination on the VoiceMail Pro server.
B) Map a drive to an available network share.
C) Configure the backup settings on the VoiceMail Pro server.
D) Select the mapped drive as the destination on the VoiceMail Pro server.
E) Create a network share with permissions to store backups.

3. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The phone display message cannot be changed. The prompt is not recordable by user.
B) The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
C) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
D) The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
E) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.

4. Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)

A) Just pull out the card; special shutdown is not required.
B) Use the System Status Application to shutdown the card before removing the SD card.
C) User System Monitor to shutdown the card before removing the SD card.
D) Use the Manager application to shutdown the card before removing the SD card.
E) Dial the shutdown short code to shutdown the card before removing the SD card.

5. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)

A) Secondary VoiceMail Pro Server installed on the network
B) License for the secondary VoiceMail Pro Server
C) Backup Server IP Address configured on IP Office
D) Primary Server IP Address configured on the secondary server

Solutions: