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Pegasystems PEGAPCDC84V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Engagement Policies | 12% | - Define customer engagement policies - Create engagement strategies |
| Topic 2: Actions and Treatments | 15% | - Configure actions for outbound - Define and manage customer actions - Present offers on web channels |
| Topic 3: Next-Best-Action Concepts | 12% | - One-to-one customer engagement - Define starting population - Optimize customer value in contact center - Always-on outbound essentials |
| Topic 4: AI and Arbitration | 10% | - AI-driven prioritization - Adaptive Decision Manager usage - Business levers for ranking - Action arbitration logic |
| Topic 5: Decision Strategies | 23% | - Integrate predictive/adaptive models - Run simulations and analysis - Apply eligibility and prioritization rules - Strategy components and flow - Build and test decision strategies |
| Topic 6: Channels | 10% | - Real-time container setup - Email treatment delivery - Mobile and contact center integration - Share action details externally |
| Topic 7: Contact Policy and Volume Constraints | 18% | - Set volume constraints for outbound - Configure tracking periods - Limit contact frequency across channels - Prevent action overexposure |
