Microsoft MB-230日本語 Q&A - in .pdf

  • Exam Code: MB-230日本語
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
  • Updated: Jun 02, 2026
  • Q & A: 340 Questions and Answers
  • PDF Price: $69.98
  • Printable Microsoft MB-230日本語 PDF Format. It is an electronic file format regardless of the operating system platform.
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Microsoft MB-230日本語 Q&A - Testing Engine

  • Exam Code: MB-230日本語
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
  • Updated: Jun 02, 2026
  • Q & A: 340 Questions and Answers
  • Install on multiple computers for self-paced, at-your-convenience training.
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Scheduling Implementation: 10-15%
  • Services Management: The test takers will need to demonstrate their skills in defining services, scheduling service activities, and configuring fulfillment preferences. They will also need to show their expertise in a scheduling service activity with schedule boards and creating the schedule boards.
  • Resources Management: This topic requires your expertise in configuring resources, business closures, organizational units, work hours, and equipment and facilities.
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For more info read reference:

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MB-230: Microsoft Dynamics 365 Customer Service Exam Certified Professional salary

The average salary of a MB-230: Microsoft Dynamics 365 Customer Service Exam Certified Expert in

  • India - 15,00,327 INR
  • United State - 90,247 USD
  • Europe - 80,347 EURO
  • England - 70,632 POUND
Microsoft MB-230日本語 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Extend Customer Service by Using Microsoft Power Platform: Microsoft functional consultants enhance their expertise by learning to configure model-driven apps tailored for Customer Service scenarios. The topic includes creating custom apps to meet specific business needs and implementing Copilot Studio to automate and enhance service workflows.
Topic 2
  • Implement Scheduling and Routing: This section trains Microsoft functional consultants to configure service scheduling for optimizing resource allocation. It includes setting up routing processes to ensure customer inquiries are directed to the appropriate channels or personnel. The focus on scheduling and routing prepares consultants to design seamless workflows and reduce response time, improving overall operational efficiency within Customer Service environments.
Topic 3
  • Manage Cases, Knowledge Management, and Feedback: This topic equips Microsoft functional consultants to create and manage cases effectively, ensuring smooth resolution processes. The subject explores configuring foundational Customer Service components, enabling the use of Knowledge Management to streamline information sharing. Additionally, capturing customer feedback with Customer Voice empowers consultants to gather actionable insights.
Topic 4
  • Implement Dynamics 365 Contact Center: This topic prepares Microsoft functional consultants to deploy and configure Dynamics 365 Contact Center solutions. Key areas include managing communication channels to offer multichannel customer support, implementing agent productivity features for efficient task handling, and setting up agent workspaces for streamlined operations.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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