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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. How do the automatic Power-On Self-Tests (POST) notify you of errors discovered during computer startup? (Select three.)

A) a PXE message on the PXE server
B) an email message
C) a beep code
D) a message on a USB-connected computer
E) an on-screen error message
F) an LED code

2. Which statement is true about replacing system boards?

A) You must update the BIOS with the correct licensing information when replacing system boards that are tied to individual or group licenses.
B) Replacing the system board typically includes moving items, such as CPUs, memory modules, heat sinks, fans, and RTC batteries, from the old board to the new board.
C) The system board replacement part includes the processor and the heat sink and must be replaced as a complete unit.
D) You must back up the encryption keys, passwords, and other user credentials before replacing system boards that include the Trusted Platform Module (TPM).

3. How is thermal grease used when servicing HP computers?

A) Thermal grease is applied between the processor and the heat sink upon replacement.
B) Thermal grease lubricates and cools connections in PCI and memory slots for installing new components.
C) Thermal grease cleans and lubricates cooling fans to increase efficiency and to decrease noise.
D) Thermal grease must be applied between the system board and the processor to reduce heat transfer.

4. How should you tighten screws while servicing HP notebooks?

A) Tighten screws as much as possible to ensure that they stay tight in tough situations where screws fall out and become lost
B) Tighten screws minimally because notebooks must remain flexible to avoid breaking internal components
C) Place screws using a small amount of thermal grease to ensure that heat transfer does not cause the screws to expand and fuse to the rest of the assembly
D) Tighten screws only until they are snug because over-tightening can strip threads or stress plastic components causing parts or boards to misalign

5. Which removable and replaceable wireless connectivity service modules are often found in HP products? (Select two.)

A) Wi-Fi (WLAN) module
B) Logitech wireless mouse module
C) Wireless keyboard module
D) Bluetooth module
E) HP ePrint wireless direct mobile printing

Solutions: