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HP HP2-B120 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Audit and Control | 4% | - Contract compliance and auditing - Reporting and control procedures |
| Cost Per Page and HP cMPS Pricing Tool | 12% | - Base + Click and Level Pay models - Using the official cMPS pricing tool - Cost per page calculation models |
| The Value of the Printing System | 29% | - Value proposition and customer benefits - Selling and presenting the solution - HP printing system architecture |
| Market Dynamics and HP Channel/Partner MPS Offering | 12% | - Positioning cMPS vs other MPS models - HP channel partner program structure - EMEA MPS market overview |
| Partner Status, Contractual Cartridges and Contract Upload | 11% | - ICPP contract upload process - Partner qualification and status - Contractual cartridge definition and usage |
| HP Channel MPS Program and cMPS Discounts | 32% | - Discount structures and margins - cMPS program rules and eligibility - Contract terms and conditions |
HP Selling HP EMEA cMPS Sample Questions:
1. What is one way to help ensure that HP printing devices maintain the HP reputation for the best possible print quality?
A) Use power-conditioning devices to ensure constant voltage
B) Use only original HP supplies
C) Use only 1500-grit paper as cleaning pages.
D) Place the device in a cool dry area
2. What are the consequences of misusing the HP Channel Managed Print Services program discount? (Select two.)
A) HP will issue a warning letter to the partner, giving 3 months' notice to become compliant with the CMPS program or be expelled for a minimum of 2 years.
B) HP will inform all key competitors of the partner about the misuse.
C) All existing contracts of the partner will be reassigned to HP directly.
D) The partner will pay back the net value of the discounts that HP paid to distribution in order to support the SCRP Program.
E) The partner will pay back all program achievements, such as contractual bonus and Pay For Results (PFR).
3. Which statement is true about a "cost per page" click pricing model?
A) The fixed costs in the contract are included in the base, and the variable costs are included in the click.
B) HP recommends not agreeing to a minimum number of pages per month
C) Tracking of pages printed is not important.
D) The customer pays a fixed amount per month regardless of the pages printed.
4. What is part of the HP imaging and printing hardware value proposition?
A) Number 1 in sales volumes per product
B) Recognized for world class reliability
C) Most new models introduced every year
D) Smallest product footprint form factor
5. Which property makes HP toner work correctly in an HP LaserJet printing device?
A) Melts at the correct temperature
B) Mixes evenly to create millions of colors
C) Liquefies on contact with paper
D) Soaks into paper for a permanent bond
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C,D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |





