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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two types of content can be delivered through content offers in action maps?
(Choose two)
Response:

A) Promotional banners
B) Predictive outcome scores
C) Pop-up coupons
D) Agent voicemail recordings

2. Which of the following best describes the core purpose of Genesys Predictive Engagement (GPE)?
Response:

A) Automatically adjusting billing cycles for digital campaigns
B) Automating outbound call flows
C) Proactively engaging website visitors to influence outcomes
D) Forecasting agent schedules

3. Which two of the following are valid terminologies in the GPE system?
(Choose two)
Response:

A) Visitor Engagement Language
B) Journey Timeline
C) Predictive Trunk Groups
D) Outcomes

4. In the Queue Impact View, which KPI would most likely be tracked for a sales-focused outcome?
Response:

A) Sentiment score
B) Transfer rate
C) Wait time
D) Conversion rate

5. What role does the outcome score play in predictive engagement?
Response:

A) Measures agent satisfaction
B) Predicts queue overflow
C) Determines skill assignment
D) Indicates probability of achieving an outcome

Solutions: