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- If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
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- After completing the Salesforce Certified Field Service Lightning Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Field Service Lightning Consultant.
- When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Salesforce Certified Field Service Lightning Consultant.
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How much Field-Service-Lightning-Consultant Exam Cost
The price of the Field Service Lightning Consultant exam is $200 USD.
Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Work Order Management | 23% | - Relate work orders to cases, accounts, and assets - Configure work order lifecycle, types, and milestones - Manage work order line items and required products - Set up entitlements, service contracts, and SLAs |
| Topic 2: Scheduling and Optimization | 28% | - Use routing, optimization, and dispatch strategies - Utilize Dispatcher Console features - Manage service appointment lifecycle - Implement complex work and multi-day appointments - Configure scheduling policies and service objectives |
| Topic 3: Maintenance Plans and Advanced Features | 10% | - Configure reports, dashboards, and analytics - Integrate with Service Cloud and other clouds - Set up recurring maintenance plans |
| Topic 4: Field Service Lightning Setup and Configuration | 22% | - Configure service territories, operating hours, and locations - Define products, assets, and inventory settings - Define license types and permission sets - Set up service resources, skills, and time sheets |
| Topic 5: Mobile and Field Execution | 17% | - Manage mobile workflows and offline access - Track time, inventory, and work completion - Configure Field Service mobile app settings |
