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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Escalation and Root Cause Analysis | - Root cause analysis techniques - Escalation procedures and SLA handling |
| Topic 2: Reporting and Continuous Improvement | - Process optimization in support operations - Incident reporting and analytics |
| Topic 3: SAP Business All-in-One Support Operations | - System monitoring and issue resolution - Support model and service processes |
| Topic 4: SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
| Topic 5: Incident Management Processes | - Incident lifecycle and workflow - Ticket handling and categorization |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. Which of the following objects can be analyzed in the Object List of the Object Navigator (SE80)? (Choose two)
A) The Include programs of the program (for example, Top-Include).
B) The data objects used by the program.
C) The database tables that are accessed by the program.
D) The authorizations required to execute a program.
2. How can you switch to the debugging mode?
A) Enter /debugging in the command field
B) Enter /debug in the command field
C) Enter /h in the command field
D) Choose Help ? Debugging
3. What information can you find in an ABAP trace? (Choose two)
A) All operations on database tables (SELECT, INSERT, MODIFY, and so on)
B) All ABAP modules (methods, function modules, subroutines) that are executedin the course of a transaction
C) All screens, modules of the flow logic, and ABAP messages
D) All SAP developers responsible for the checked program
4. Which transactions will usually give you information about an update that terminated with an error message? (Choose two)
A) SM21
B) ST11
C) SM12
D) SM13
5. Which information will you find in the system log? (Choose two)
A) ABAP runtime errors
B) Error messages of application programs
C) Database errors
D) Database locks
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: C | Question # 3 Answer: B,C | Question # 4 Answer: A,D | Question # 5 Answer: A,C |
