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Salesforce AP-212 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration | 22% | - Integrate with Service Cloud - Integrate with Marketing Cloud - Integrate with Salesforce CDP - Connect to external systems using APIs - Integrate with Commerce Cloud |
| Strategies and Design | 16% | - Define points, benefits, and redemption processes - Design loyalty program architecture and data model - Assess business requirements and define loyalty solution - Apply implementation best practices - Design promotion lifecycle and engagement strategies |
| On-Going Loyalty Management | 10% | - Manage program updates and enhancements - Monitor program performance and optimize - Configure analytics, dashboards, and reporting |
| Loyalty Program and Process Configuration | 52% | - Define incentives, experiential rewards, and vouchers - Set up currencies, points, and transaction processing - Configure permissions and security model - Set up tier models, qualification, and progression - Configure foundational program settings - Manage member enrollment, profiles, and preferences - Configure partner management and collaboration |
Salesforce Loyalty Management Accredited Professional Sample Questions:
Ursa Major Solar has recently rolled out its Loyalty Program. The customer support agents need access to Loyalty Program Member's information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.
What setting is missing and preventing the visibility of the pages?
- A. Setup the Member Summary Embedded Dashboard
- B. Setup the Loyalty Program as Primary
- C. Setup the Member Preferences Embedded Dashboard
- D. Setup the Member NPS Dashboard
Correct Answer: B 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
- A. Loyalty member profile
- B. Loyalty member enrollment
- C. Loyalty membership merge
- D. Resetting tier points
Correct Answer: A,B 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?
- A. Use Issue voucher from the Loyalty Program Member page.
- B. Use the "issue Voucher" flow template.
- C. Assign a voucher definition from the customer's Loyalty Program Member.
- D. Activate the voucher assignment batch.
Correct Answer: B 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
What three facts should the administrator consider when creating and managing member groups?
- A. Accrual type transactions associated with a group can be canceled.
- B. Qualifying points can't be transferred to a group.
- C. Groups are associate with tiers.
- D. Promotions can't offered to groups.
- E. Vouchers can't be issued to groups.
Correct Answer: A,B,E 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
Universal Containers (UC) plans to implement Salesforce Loyalty Management for a new Loyalty program; however, its operations team remains skeptical about the Loyalty solutions, such as rules, processes, and benefit types.
Which option should UC consider when planning its implementation to ensure staff is helping to boost adoption and engagement?
- A. Describe the initiative to the Chief Marketing Officer team for their approval
- B. Define a strategy led by marketing and involving the analytics team.
- C. Define a strategy led by marketing and involving the finance team.
- D. Define a company-wide initiative, including an operations team.
Correct Answer: D 🗳️
Explanation: Only visible for Test4Engine members. You can sign-up / login (it's free).
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