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IBM A2010-656 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Advanced Configuration | - Integration options within SmartCloud Control Desk |
| Topic 2: Service Request Management Architecture and Components | - Describe service request management architecture - Identify components of SmartCloud Control Desk relevant to service requests |
| Topic 3: Configure Service Request Management | - Configure service desk and service catalog - Set up fulfillment processes |
| Topic 4: Service Request Management Processes | - Incident, problem, and knowledge management basics - Service request process basics |
