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Nortel 920-176 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Routing and Contact Handling | - Multimedia routing strategies
|
| Topic 2: Installation and Configuration | - Platform setup and initialization
|
| Topic 3: Contact Center Multimedia Architecture | - System components and deployment models
|
| Topic 4: Reporting and Administration | - System reporting and analytics
|
| Topic 5: Agent and Supervisor Functionality | - Agent desktop and interaction handling
|
| Topic 6: Troubleshooting and Maintenance | - System diagnostics and issue resolution
|
