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Avaya 3306 Exam Syllabus Topics:

Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. For an Avaya Quality Monitoring Server, which three items should be backed up? (Choose three)

A) postgressql directory
B) Avaya Quality Monitoring Database
C) Avaya Quality Monitoring Windows Register key
D) eCorder directory

2. A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with multi-DN recording.
To support multi-DN recording, what is the minimum release of software on the CS1000 and Avaya Aura@ Contact Center?

A) CS1000E Release 4.5 and Avaya Aura@ Contact Center 6.2
B) CS1000E Release 5.5 and Avaya Aura@ Contact Center 6.2
C) CS1000E Release 6.0 and Contact Center Manager Server (CCMS) 7.0
D) CS1000E Release 7.0 and Contact Center Manager Server (CCMS) 6.0

3. You are planning to install an Avaya Contact Recorder on a customer site that is using an Avaya Communication Server 1000 as a PBX.
Which two devices should be reachable by the Avaya Contact Recorder? (Choose two)

A) Avaya IP telephones
B) Avaya media Application Server
C) Avaya Communication Server 1000 Call Server
D) Avaya Contact Center manager Server (CCMS)
E) Avaya Communication Server 1000 Gateway

4. A user created a new random business rule for an agent, and saved the rule as DS Random rule in the Test Rule folder. After a period of time the user noticed that the rule has not triggered.
Which three troubleshooting steps should the user follow to resolve this problem? (Choose three)

A) Verify the Randomizer rule is saved
B) Make sure that the user is added under selected agents
C) Verify the Event rule is saved
D) Make sure the rule is set to active
E) Reboot the server

5. A technician is trying to integrate the Avaya Contact Recorder with the Avaya Aura@ Contact Center, in the SIP based Contact Center.
Assuming that only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?

A) Meridian Link Services on the Avaya Aura@ Contact Center
B) Communication Control Toolkit
C) Application Enablement Services
D) CTI Lick as configured on the Communication Manager
E) eQuality Balance CTI Events Input

Solutions: