Avaya Aura Contact Center Administration 3300 Exam
Avaya Aura Contact Center Administration 3300 Exam related to Avaya Aura Contact Center Certification. This exam validates the Candidate ability to install, configure, administer, maintain and troubleshoot Avaya Aura Contact Center products. Avaya Contact Center Administrator and Avaya Aura Contact Center Managers usually hold or pursue this certification and you can expect the same job role after completion of this certification.
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What is the duration of the 3300 Exam
- Number of Questions: 60
- Passing Score 70%
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
Reference: https://downloads.avaya.com/css/P8/documents/100142082
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Avaya 3300 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - System diagnostics - Issue resolution and escalation |
| Topic 2: System Administration | - User and role management - Configuration and provisioning |
| Topic 3: Contact Center Architecture | - System architecture and integrations - Avaya Aura Contact Center components overview |
| Topic 4: Reporting and Analytics | - Standard reports configuration - Performance monitoring and metrics |
| Topic 5: Call Routing and Flow Control | - Call flow design and management - Routing strategies and rules |
