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We have perfect service guides of our 1Z0-1064-21 test dumps. There is guarantee to pass the exam after preparing with our 1Z0-1064-21 VCE engine or test dumps. Answers with explanations below:
Oracle 1Z0-1064-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Knowledge Management (KM) | - Implement knowledge base features - Maintain knowledge articles |
| Topic 2: Entitlements | - Manage milestone coverage - Configure entitlement rules |
| Topic 3: Productivity Features | - Setup shortcuts and templates - Enable productivity tools |
| Topic 4: Advanced Configuration, Integration and Analytics | - Integrate with external systems - Configure analytics dashboards |
| Topic 5: Initial Setup | - Configure initial service settings - Setup B2B Service environment |
| Topic 6: Omnichannel Communications | - Configure omnichannel messaging - Integrate communication channels |
| Topic 7: Service Request (SR) Management | - Define service request categories and types - Manage service request lifecycles |
| Topic 8: Digital Customer Service (DCS) | - Customize digital service interface - Configure digital channels |
Oracle B2B Service 2021 Implementation Essentials Sample Questions:
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
- A. Unlock and publish the new selected profilevalue.
- B. Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile Options.
- C. Lock the Profile Option for editing.
- D. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
- E. Modify the Profile Value and save.
- F. Select View > Detach.
Correct Answer: A,D,E 🗳️
You are creating orediting a SmartText entry. Which four options can you insert into the entry?
- A. URLs
- B. Text
- C. Variables
- D. Images
- E. Other SmartText entries
- F. Tables
Correct Answer: B,C,E,F 🗳️
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
- A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
- B. Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
- C. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
- D. Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects
Correct Answer: C 🗳️
In which three situations can default coverage be applied?
- A. globally, to all service requests that do not have any other coverage
- B. for a specific period of time
- C. for a specific SR category
- D. to a specific customer account
- E. for a specificSR status
Correct Answer: A,B,C 🗳️
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
- A. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
- B. The batch job for recommendations has not been executed.
- C. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
- D. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
- E. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
Correct Answer: C 🗳️
