Avaya 132-S-720.1 Q&A - in .pdf

  • Exam Code: 132-S-720.1
  • Exam Name: Specialist Call Center Implement and Support Elective Exam
  • Updated: Aug 26, 2026
  • Q & A: 128 Questions and Answers
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Avaya 132-S-720.1 Q&A - Testing Engine

  • Exam Code: 132-S-720.1
  • Exam Name: Specialist Call Center Implement and Support Elective Exam
  • Updated: Aug 26, 2026
  • Q & A: 128 Questions and Answers
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Avaya 132-S-720.1 Exam Syllabus Topics:
SectionObjectives
Implementation and Configuration- Integration
  • 1. CTI integration basics
    • 2. CRM and database integration
      - System Setup
      • 1. Call vectoring and routing configuration
        • 2. Agent and skill assignment setup
          Operations and Support- Maintenance
          • 1. System updates and patching
            • 2. Backup and recovery procedures
              - Monitoring and Troubleshooting
              • 1. Performance monitoring tools
                • 2. Call flow diagnostics
                  Call Center Architecture and Fundamentals- Avaya Call Center Components Overview
                  • 1. Call routing fundamentals
                    • 2. ACD and IVR integration concepts
                      - Solution Architecture Design
                      • 1. Contact center deployment models
                        • 2. Scalability and redundancy planning
                          Reporting and Optimization- Optimization Techniques
                          • 1. Queue optimization
                            • 2. Resource utilization improvement
                              - Reporting Tools
                              • 1. Agent performance reporting
                                • 2. Call center analytics

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