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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A) Suggest that an additional category of metrics for defect rates be collected.
B) Suggest that greater emphasis be granted to the metrics gathered on cycle time.
C) Suggest that the COE should aggregate information on the ROI for each project.
D) Suggest no changes to the metrics.

2. What are the primary challenges that business process governance addresses?

A) Many processes, many BPM developers, and many BPM assets.
B) Bad relationships between business and IT, inconsistent results in delivering BPM value, and developing BPM skills within the organization.
C) Inconsistent decision making in selecting BPM projects, not meeting regulatory compliance goals, and automating labor intensive processes.
D) Developing BPM skills within the organization, adopting BPM methodology to the organization's needs, and gathering lessons learned from failed BPM projects.

3. The following is an example of a user story: s a hiring manager, I need a web form to enter results of my interview with the candidate. If I decided not to hire the candidate, I need to email the?s a hiring manager, I need a web form to enter results of my interview with the candidate. If I decided not to hire the candidate, I need to email the recruiter so that he/she can call the candidate. If I decided to hire the candidate, I need to open an MS Word template and draft an offer for employment? What feedback should the program manager give on the user story?

A) It is a good user story because it maintains a clear definition of what the hiring manager needs to accomplish and why.
B) It is poorly written user story because it documents what the user needs to do.
C) It is a good user story because it leaves out all implementation details as to how the work will actually get done.
D) It is a poorly written user story because it specifies implementation details.

4. Key Performance Indicators (KPIs) are used by the process owner and stakeholders to:

A) measure the operations within a process.
B) reward participants for superior performance in the process.
C) notify stakeholders when a threshold is violated.
D) determine the source of business data in the process.

Solutions: