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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Introduction to IT Service Management | - Concepts of service and service management - Value creation through services |
| Topic 2: Service Management Processes | - Problem management - Incident and service request management - Configuration management - Release and deployment management - Change management |
| Topic 3: ISO/IEC 20000 Framework | - Structure and requirements of ISO/IEC 20000 - Service Management System (SMS) |
| Topic 4: Service Level and Supplier Management | - Service Level Agreements (SLA) - Supplier and external service management |
| Topic 5: Continual Improvement | - PDCA cycle (Plan-Do-Check-Act) - Service improvement practices |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
変更の構築とテストはいつ開始できますか?
- A. 変更要求 (RFC) が正式に承認され次第
- B. 変更要求 (RFC) が分類され次第
- C. 変更諮問委員会のメンバーによって影響分析が議論され次第
- D. 変更に対する正しいネットワーク計画が作成され次第
Correct Answer: A 🗳️
IT サービスの成果に関する合意、監視、報告、および質の悪いサービスを根絶するための行動の調査という一定のサイクルを通じて、サービスの品質を維持および向上させることを目的とするプロセスはどれですか?
- A. IT サービス継続性管理
- B. サービスレベル管理
- C. 可用性管理
- D. IT サービスの財務管理
Correct Answer: B 🗳️
新しいサービスを計画する場合、サービス レベル管理 (SLM) は、他の IT サービスの既存のパフォーマンス レベルが過度の影響を受けないようにする必要があります。
サービス レベル管理 (SLM) はどのプロセスからの入力を必要としますか?
- A. IT サービス継続性管理
- B. IT サービスの管理
- C. キャパシティ管理財務
- D. 可用性管理
Correct Answer: C 🗳️
情報セキュリティ管理における「完全性」という用語は何を意味しますか?
- A. 不正使用から情報を保護する
- B. 情報へのアクセスを監視する
- C. IT 組織に対する忠誠心についてサポート スタッフをスクリーニングする
- D. 情報の正確性、完全性、正確性
Correct Answer: C 🗳️
スタッフはサービス管理の関連側面についてトレーニングを受ける必要があります。トレーニングに関してどのような情報を保持する必要がありますか?
- A. 従業員ごとのすべての個人情報の概要
- B. 各従業員の今後のすべてのトレーニング コースの記録
- C. 能力に適合するすべての可能なトレーニング モジュールの概要
- D. 各個人の時系列のトレーニング記録
Correct Answer: D 🗳️
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